Question 1

How do I claim a deal?

Accepted Answer

Claiming deals with your membership is easy-peasy:

Offline:  Just show your digital member's pass (you'll get this after signing up) along with a valid ID (passport or driver's license) to a staff member. They'll scan your code and voila - deal unlocked!

Online:  Email the company with a screenshot of your member's pass and ID, and they'll get you sorted.

Question 2

I can't claim a deal?

Accepted Answer

Hey, it happens! Don't worry, we're here to help. Just shoot us a message on our chat, social media, or email us at contact@laulimatravels.com and we'll be there in a flash to get things working.

Question 3

How do I download the Members Pass on my phone?

Accepted Answer

When you signed up, you should've gotten an email with a link to download your pass. Do a quick search in your inbox (including the spam folder) for an email with the subject line: "Download your member's pass."  If you can't find it, don't stress! Just email us at contact@laulimatravels.com and we'll send you a new one.

Question 4

What is Laulima Experience?

Accepted Answer

We're the world's first marketplace built just for backpackers like you. We're all about helping you travel more for less and making the absolute most of your once in a lifetime trip. One of the coolest perks? Our yearly membership unlocks sweet discounts with hostels and awesome travel companies around the world. Basically, we're here to make your trip unforgettable...and affordable!

Question 5

How much does the Experience Membership cost?

Accepted Answer

The Experience Membership is just £8.99 per year – that's less than £1 a month!

Question 6

Do I get charged every month?

Accepted Answer

Nope! It's a yearly subscription, so you'll only be charged once a year on the anniversary of your signup date.

Question 7

Can I get a refund after I've purchased a subscription?

Accepted Answer

Unfortunately, our membership is non-refundable. But think of it this way: with all the discounts you'll score, that £29.99 will pay for itself in no time!  If you've signed up and want to cancel for any reason, you can easily do that through your Account Page.  Remember, your membership will keep running until your next billing date.

How Can I Help?

We're 100% Remote

That means no office! Drop us an email if you need assistance or DM us on our socials ✌️

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